1. Deposit & Booking
You can book with no deposit, a 25% deposit or full payment. Your booking is confirmed once we have acknowledged it. Where a deposit or payment is made, confirmation follows receipt of the payment.
2. Payment Balance
The remaining balance is due at the beginning of your event before gaming commences.
3. Payment Methods
Debit and credit card payments are preferred. Where cash is agreed, it must be the exact amount — no change is provided. Cheques are not accepted.
4. Cancellations by Northwest Gaming
We reserve the right to cancel in cases of serious illness, severe weather or any other circumstance which would subject Northwest Gaming Limited, its staff or customers to danger. Our liability is limited to a refund of monies paid; no further compensation applies for delays or cancellations beyond our control.
5. Participant Conduct
We will not tolerate bad behaviour, bad language, aggressive behaviour or threatening behaviour. Staff may remove individuals deemed unmanageable without refund. No smoking, drug use or excessive alcohol is permitted in or around the gaming vans.
6. Age Requirements
Children under 6 require parent supervision throughout the event. Games played must match PEGI age ratings.
7. Equipment & Damages
Clients are responsible for full replacement costs of any damage to equipment (excluding fair wear and tear). A €50 cleaning charge applies if equipment is returned dirty or muddy.
8. Technical Issues
In the unlikely event of a major technical failure that affects your event experience, we will work with you to find the best solution. This may include a full refund or offering an alternative date at no extra cost, subject to availability.